Constantly Learning and Improving
Skills
Software Knowledge
Process Improvement
Lean Six Sigma
Agile Methodologies
Inventory Control
Stakeholder Management
CRM | ERP
Six Sigma Management
Project Management
Logistics
E-commerce
Qualitative Market Research
UX Research
SAP / Oracle / Sage
Meta for Business
Google Ads / Analytics
Power BI
Tableau
RStudio
HubSpot
Salesforce
Figma
Asana
monday.com
Jira
Technical Operations Specialist at Broadridge Financial Solutions (Contract)
Jan 2025 - Jun 2025
Sr. Business Insights Operations Manager at eBay
2022 to 2024
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Directed and mentored a 10-person cross-functional team to streamline outbound campaigns and onboarding workflows, reducing time-to-launch by 7% and enabling integration of 300 new sellers
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Enabled a successful $25.4M launch of eBay Vault by revamping seller acquisition strategies and syncing inventory processes for scale
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Built custom Salesforce dashboards to drive KPI-backed data decisions across Business Development
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Strengthened seller retention by 18% through CRM system overhauls, audience segmentation, and lifecycle-driven outreach cadence
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Aligned sales, operations, and marketing to reduce silos and expediting time-to-market for 3 product lines by 8%
Business Insights Operations Manager at eBay
2022
Administrative Operations Associate at Knight Home Care Financial
2022
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Designed and launched a lead-generation chatbot that automated client discovery, cutting weekly manual data entry by 11% and saving the sales team 2–3 hours per week
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Led end-to-end marketing execution across events, digital assets, and campaigns, driving a measurable lift in inbound engagement
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Redesigned marketing reporting processes with streamlined templates, sharpening accuracy and accelerating performance tracking
Executive Operations Manager at B-World Media & Marketing GmBH
2018-2020
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Tripled retail distribution (400 → 1,300 locations) by revamping supply chain logistics, renegotiating vendor contracts, and optimizing delivery schedules to support scaling demands
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Supervised a 28-person production and operations team, restructuring pipelines to support $80K+ in monthly ad revenue under tight creative deadlines
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Oversaw international financial operations, achieving 92% on-time invoicing while enhancing cash flow stability and reducing vendor payment delays
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Instituted lean operation methodologies that cut print turnaround times and enabled 120 monthly periodical launches, increasing client satisfaction and ad revenue consistency
Head Buyer at Uptown Cheapskate
2015 - 2018
Uptown Cheapskate is a trendy resale store that buys and sells gently used, name-brand clothing, shoes, and accessories for teens and young adults. It offers customers cash or store credit for their stylish secondhand items, promoting sustainable fashion at affordable prices.
Adminstrative Secretary at University of Texas at El Paso
2013-2015
The Women’s & Gender Studies program at UTEP offers an interdisciplinary curriculum focused on how gender intersects with race, class, sexuality, and culture, emphasizing research, critical thinking, and community engagement through internships, study abroad, and annual conference
Purchasing Agent & Executive Assistant at Complete Line Glass
2012-2013
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Secured $400K+ in new listing value by refining B2B engagement tactics and vendor onboarding (3 → 2 months)
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Slashed lead times by 60% (12 → 5 days) by improving collaboration between Sales and Operations, resulting in a 3% lift in conversions
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Created automated outreach prioritization for high-value vendors, cutting manual workflows by 25% and contributing to a $123M rise in quarterly volume
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Headed technical operations for 48+ Fortune 500 and publicly traded virtual shareholder meetings, delivering 100% broadcast success with zero disruptions
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Reduced setup time by 15% by building standardized checklists and process automations, proving readiness for high-profile clients
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Partnered with C-suite, Legal, and IT to redesign reporting systems, reducing documentation errors by 13% and improving post-event turnaround by 80%
Complete Line Glass is a family‑owned glass fabrication and distribution company based in San Antonio since the mid-1980s, specializing in high-quality insulated, tempered, and stock-sheet glass products for both residential and commercial clients. With multiple Texas branches and a fleet of delivery vehicles, CLG emphasizes safety, efficiency, and a world-class customer experience.
Assistant Store Manager at maurices
2012-2013
American women's fashion retailer founded in 1931 in Duluth, MN, that now operates around 900–1,000 stores across the United States and Canada, offering size-inclusive, value-focused clothing and accessories for women aged 25–45. Known for its hometown‑retailer feel, maurices emphasizes community engagement, omnichannel shopping, and inclusive sizing (0–24), combining affordable, stylish apparel with personalized customer service.
Cashier at Safeway
2009-2011
Safeway is a major American supermarket chain founded in 1915 by M. B. Skaggs in American Falls, Idaho, which pioneered many retail innovations like self-service shopping, produce pricing by weight and sell-by dates. Today, it operates roughly 900+ stores across 35 U.S. states and the District of Columbia as part of Albertsons Companies, offering groceries, pharmacy, and omnichannel services like delivery and curbside pickup
Courtesy Clerk at M & M Market
2009-2011
M & M Market in Nikiski, Alaska, has been serving the community since 1993, offering a full selection of fresh meat, produce, dairy, and everyday groceries, along with personal hygiene and household essentials.
Education
​Master of Business Administration
Bachelor of Science in Supply Chain and Operations
MBA Expected in 2026
​Western Governors University in Salt Lake City, UT
Graduated 2025
Micro-credentials and Certifications
Operational Excellence
Solution Design
Data Analysis
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Qualitative Market Research
Received 2025
​Western Governors University in Salt Lake City, UT
University of California Davis